How do I find my booking?

If you have an account, it is in your trips

Sign in and open your trips. Everything you have booked with us is there, split into four tabs:

• Upcoming — stays you have not checked out of yet.
• Past — stays that are finished.
• Flights — flight bookings, which live in their own tab rather than mixed in with rooms.
• Cancelled — anything cancelled, kept so there is a record rather than a gap.

If you are signed out, sign in here. You can use a password or ask for a magic link, which emails you a one-click sign-in and is the faster route if you cannot remember which password you used. If the password is the problem, reset it.

If you booked as a guest and never made an account

This is the case that catches most people, and the fix is not obvious, so here it is plainly.

Create an account using the exact email address you booked with, and the booking attaches itself. There is nothing to claim, no reference to type and no form to fill in. When you sign up — or sign in for the first time — with that address, any bookings made against it are adopted into your trips automatically the moment you open them.

The address has to match the one on the booking. If you booked with a work address and are signing up with a personal one, the two will not meet, and the booking will not appear. Contact us with the reference in that case and we will sort it out.

What we do not have

We do not have a "find my booking by reference" page. Some travel sites let you type a reference and a surname into a public form and pull up a reservation. We deliberately do not, because a form like that is only as strong as the reference is hard to guess, and a booking record with your name, dates and address in it is not something we want behind a guessable string.

The practical consequence: if you have no account and no confirmation email, there is no page on this site that will find your booking for you. Email bookings@bookthebed.com and we will look it up against our own record — that route exists precisely because the self-service one does not.

What "booking details" actually means

Two different levels of detail, and it is worth knowing which one you are looking at.

The card in your trips shows the hotel name, the city and country, the check-in and check-out dates, the status, the booking reference, and the total price. That is the summary view, and it is usually all you need to confirm you booked the thing you thought you booked.

Opening the booking shows everything else: the exact dates in full with the number of nights, how many adults, children and rooms, the room type and the board basis, the cancellation policy in the property's own words, the total paid, and — where the hotel has issued one — the hotel's own confirmation code alongside ours.

If the booking was cancelled, the detail page also shows the refund amount and any cancellation fee, so the arithmetic is visible rather than something you have to reconstruct from a bank statement.

The two references, and which one to quote

There are two numbers on a hotel booking and they belong to different companies.

• Our booking reference is the one shown at the top of your confirmation and labelled Ref in your trips. Quote this to us.
• The hotel confirmation code is the property's own number, and it appears only once the hotel has issued one. Quote this to the hotel.

Flights work the same way with different names: the reference shown as Ref (PNR) is what the airline knows you by, and it is what you quote when you call them.

Getting this the wrong way round is the single commonest reason a front desk cannot find a reservation. If you are standing at a check-in desk right now, what to do when the hotel does not have your booking is the page you want.

If the confirmation email never turned up

A confirmation email goes out when a booking completes, with the reference and the full detail in it. If it is not in your inbox, in this order:

1. Check spam and promotions. New senders land there constantly.
2. Check which address you used. The email goes to the address on the booking, which is not always the one you normally read.
3. Open the booking on screen instead. The confirmation page shown immediately after booking carries the reference with a copy button, and that page stays at the same address — so if the tab is still open, or the link is in your history, the reference is right there.
4. Email us. We can confirm what was booked and resend the detail.

The reference is the thing worth saving. Copy it somewhere that is not an email inbox before you travel.

What you can do once you have found it

From the booking's own page, when the stay is still ahead of you and the booking is confirmed:

• Edit details. You can correct the lead guest's first and last name, the contact email, and add a remark for the property. Names get typed wrong more often than anything else and it is worth checking yours against your passport now rather than at the desk.
• Cancel. Hotel bookings cancel from that page directly, and before you confirm it, the dialog shows you the rate's own policy — including a clear warning when the rate is non-refundable and you may get nothing back. What actually comes back is calculated from what you paid, less any fee.
• Flights are a request, not a button. Airline fare rules govern, most fares are not refundable, and it can take up to fifteen business days to get an answer. Submitting a request does not guarantee a refund, and we will not pretend otherwise. Our cancellation policy sets out the rest.

If the booking is already in the past, or already cancelled, those controls are gone — which is intended, not a fault.

Common questions

How do I see my booking details without an account?

Open the confirmation page from your confirmation email — the link in it goes straight to the booking. There is no other way to reach it without signing in, because we do not publish a lookup form. If you have neither the email nor an account, email bookings@bookthebed.com.

I booked as a guest. Can I still get an account?

Yes, and you should. Sign up with the same email address you booked with and the booking appears in your trips by itself.

Why can I not find my booking by entering the reference?

Because we do not offer that. A public reference-and-surname lookup exposes booking records to anyone who can guess a reference, and we would rather answer the handful of emails than run one.

The name on my booking is spelled wrong. Can I fix it?

Open the booking in your trips and use Edit details to correct the lead guest name while the stay is still upcoming. For flights, contact us — airline name changes are governed by the fare rules and are not always possible.

Where do I see what I actually paid?

On the booking's own page, as "Total paid", in the currency you were charged. If your statement shows two lines rather than one, why was I charged twice explains the four things that look identical on a statement.

Can I see the cancellation deadline for my rate?

Yes — the cancellation policy text is on the booking detail page, in the property's wording. Does free cancellation actually mean free explains why the deadline belongs to the rate rather than to the hotel.

My booking says confirmed but I paid nothing yet. Is that right?

Probably, if you booked a rate collected by the property. What "pay at property" means covers what is taken when, and hotel incidentals covers the hold the hotel may place on top.

Who do I ask about the stay itself?

The property, for anything they decide — early arrival, a room preference, luggage storage. Us, for the money and the record. Who to contact about your booking is the ten-second test, and check-in and check-out times covers the most common one.

I need to book something else while I am here.

Search a city, search flights, or price a room and flight together. If you are still deciding, the destination guides, the hotel directory and our price reference are the places to start.